We want you to be happy with your purchase.
At ZAYFA, we pride ourselves on customer satisfaction with our product/service.
As a result we will do our best to resolve any issues that may arise.
Should you have any problems after receiving your order please contact us at help@zayfa.co.uk
UK Return Policy
If for any reason you are not satisfied with your purchase we offer a FREE 30 days returns service.
Please note the following;
- In order to be eligible for a refund the item(s) need to be unused and in the original packaging.
- In line with the consumer protection act, the original cost of shipping is not refundable unless you have selected the standard shipping rate.
International Customers (Non-UK)
For international customers you can choose to return the item within 14 days after the delivery of the order. You will need to inform us at help@zayfa.co.uk
We do not offer a free international returns service. You will need to return the item(s) at your own cost.
How do I return an item?
To return/exchange an item(s) you will need to do the following;
1- Email us at help@zayfa.co.uk of your intention to return/exchange your order. Please let us know the reason for the refund/exchange as your feedback helps us to improve our products and service.
2- After receiving your email we will then send you the pre-paid returns label. Please attach the label to the parcel and drop the parcel off at your local drop off point.
3- Upon arrival to us our returns team will review the item(s) to ensure the goods meet the conditions stated below.
4- If a refund is due we will transfer the money using the same method originally used by you to pay for the purchase.
If you would like an exchange please let us know in your initial email what item you want to receive.
If you need any assistance please contact us at help@zayfa.co.uk and we can guide you through the process.