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ZAYFA - Returns Policy

We want you to be happy with your purchase. 

 

Non Personalised Items

If for any reason you are not satisfied with your purchase we offer a FREE 28 days returns service on non-personalised items

Please note the following; 
  • In order to be eligible for a refund the item(s) need to be unused and in the original packaging. 
  • For both international and UK customers (who have chosen a paid for service) any refund due will exclude the initial shipping fee. 

 

Personalised items 

Personalised items are not refundable.

In the unlikely event of receiving a faulty item, please contact us at help@zayfa.co.uk and we will ensure the issue is resolved. 

Please note customers are responsible for ensuring the spelling provided is correct. Incorrect spelling of names are not classed as a faulty item unless we have printed a different name/style to the one requested on the original order. 

At ZAYFA, we pride ourselves on customer satisfaction with our product/service.
As a result we will do our best to resolve any issues that may arise.
Should you have any problems after receiving your order please contact us at help@zayfa.co.uk

 

 

International Customers (Non-UK)

For international customers we do not currently offer a free returns service. You will need to return the item(s) at your own cost.

However if you pay with PayPal and have signed up to PayPal's "Return Shipping On Us" scheme, you will be eligible to receive a reimbursement up to £15 on the return shipping cost.

To find out more about how this scheme works click on the following link;  https://www.paypal.com/uk/webapps/mpp/refunded-returns

 

How do I return an item?

To return/exchange an item(s) you will need to do the following;


1- Email us at help@zayfa.co.uk of your intention to return/exchange your order. Please let us know the reason for the refund/exchange as your feedback helps us to improve our products and service.

2- After receiving your email we will then send you the pre-paid returns label. Please attach the label to the parcel and drop the parcel off at your local drop off point.

3- Upon arrival to us our returns team will review the item(s) to ensure the goods meet the conditions stated below. 

4- If a refund is due we will transfer the money using the same method originally used by you to pay for the purchase. 

If you would like an exchange please let us know in your initial email what item you want to receive. 

 

Please note this return process varies slightly if you would like to use the PayPal Return Shipping On Us scheme so please contact us at help@zayfa.co.uk and we can guide you through the process.