ZAYFA - Returns Policy
We want you to be happy with your purchase.
Non Personalised Items
If for any reason you are not satisfied with your purchase we offer a FREE 28 days returns service on non-personalised items.
- In order to be eligible for a refund the item(s) need to be unused and in the original packaging.
- For both international and UK customers (who have chosen a paid for service) any refund due will exclude the initial shipping fee.
Personalised items are not refundable.
In the unlikely event of receiving a faulty item, please contact us at email@example.com and we will ensure the issue is resolved.
Please note customers are responsible for ensuring the spelling provided is correct. Incorrect spelling of names are not classed as a faulty item unless we have printed a different name/style to the one requested on the original order.
International Customers (Non-UK)
For international customers we do not currently offer a free returns service. You will need to return the item(s) at your own cost.
However if you pay with PayPal and have signed up to PayPal's "Return Shipping On Us" scheme, you will be eligible to receive a reimbursement up to £15 on the return shipping cost.
To find out more about how this scheme works click on the following link; https://www.paypal.com/uk/webapps/mpp/refunded-returns
How do I return an item?
To return/exchange an item(s) you will need to do the following;
1- Email us at firstname.lastname@example.org of your intention to return/exchange your order. Please let us know the reason for the refund/exchange as your feedback helps us to improve our products and service.
2- After receiving your email we will then send you the pre-paid returns label. Please attach the label to the parcel and drop the parcel off at your local drop off point.
3- Upon arrival to us our returns team will review the item(s) to ensure the goods meet the conditions stated below.
4- If a refund is due we will transfer the money using the same method originally used by you to pay for the purchase.