We want you to be happy with your purchase.
Non Personalised Items
If for any reason you are not satisfied with your purchase we offer a FREE 30 days returns service on non-personalised items.
- In order to be eligible for a refund the item(s) need to be unused and in the original packaging.
- In line with the consumer protection act, the cost of shipping is not refundable unless you have selected the standard shipping rate; 2nd class Royal Mail Delivery.
- For both international and UK customers (who have chosen a tracked delivery service) any refund due will exclude the initial shipping fee (unless the RM second class delivery service was chosen).
Personalised items are not refundable.
In the unlikely event of receiving a faulty item, please contact us at firstname.lastname@example.org and we will ensure the issue is resolved.
Please note customers are responsible for ensuring the spelling provided is correct. Incorrect spelling of names are not classed as a faulty item unless we have printed a different name/style to the one requested on the original order.
International Customers (Non-UK)
For international customers we do not currently offer a free returns service. You will need to return the item(s) at your own cost.
How do I return an item?
To return/exchange an item(s) you will need to do the following;
1- Email us at email@example.com of your intention to return/exchange your order. Please let us know the reason for the refund/exchange as your feedback helps us to improve our products and service.
2- After receiving your email we will then send you the pre-paid returns label. Please attach the label to the parcel and drop the parcel off at your local drop off point.
3- Upon arrival to us our returns team will review the item(s) to ensure the goods meet the conditions stated below.
4- If a refund is due we will transfer the money using the same method originally used by you to pay for the purchase.