If the item you receive has a different spelling or font to the one requested at checkout, this would be considered as a faulty item.
If the print on the item is defective, this would be considered as a fault.
We are not responsible for the correct spelling of your name. So please ensure the spelling is correct before placing your order.
If you order an item that does not fit you, this would not be classed as a fault as all the suitable information regarding size is provided via our size charts. However we understand when ordering online it can be difficult to know the best size so if any issues do arise we will do our best to provide a reasonable solution.
If you have any other concern about the garment please contact us at firstname.lastname@example.org